In a world
where all your customers, your grandmother, and you, yourself have
grown weary to death of interruption marketing, world-over entrepreneurs have begun embracing a little thing called inbound marketing. The principle is quite simple: rather than interrupting
customers with ads, commercials, and pop-ups, become accessible.
Become search-able. Become so great, delicious, effective, or
whatever that your customers market your product for you.
This is especially important for writers--especially self-publishers--to understand: we don't want book commercials or twitter spam promoting your work every ten seconds, we want you to provide useful web content that makes us interested in promoting your work ourselves!
Delightful
marketing begins with an organized internet campaign. Many business
owners manage inbound marketing via a conglomeration of different
programs--one outlet for a blog, another for e-mailings, a separate
twitter account--but several integrated software platforms exist to
accomplish all this in one package.
Hubspot
By far the
easiest inbound marketing platform to find online--which says
something of their own marketing--Hubspot offers
Keyword
research/SEO optimization tool
A
blogging platform
Twitter
and Facebook account management with keyword tracking and
auto-publish features
URL
tracking
Landing
page customization, with optimization features to promote better
conversion (turning traffic into leads)
List
management to allow targeted marketing to different aspects of your
consumer base
A
thinner, prettier version of Google Analytics
An
app marketplace
Web design management and more.
--all for
$200 a month.
The
biggest inherent concern with Hubspot other
reviewers have? You get what you see: the websites, blog, and
even analytics tools aren't as nitty-gritty, customizable, and
"computer-programmy" as doing it all yourself--good news
for small business owners without any tech experience, bad news for
experienced SEO geeks or anyone who enjoys Wordpress functionality.
By far the most focused on pure inbound marketing, and the most
friendly, this software suite may be best for beginners. This is something your self-published author might use.
Marketo
This
"grown-up" platform puts less emphasis on social media and
blogging, and more emphasis on slightly more traditional marketing
techniques, with features included for off-line events, phone calls,
and mailings. It includes:
E-mail
marketing with deep CRM
Smart-lists
that allow customizable e-mails to target the right consumer base
Polls,
etc, and other customizable content on landing pages
Events
organization coordinating on-line and off-line events--with landing
pages, e-mails, etc.
Sales
insight for when-ready leads and phone calls
Track-able
snail mail
Tracking
of marketing "efficiency"--which leads come from where
Contests
and sweepstakes to engage social media users
Intense
keyword research/SEO optimization
Activity
log that tracks each customer's engagement all along the way,
allowing for strong relationship-building
--all for
$1,195 a month.
Reviewers
have complained that using the program really requires technical
knowledge, even when it comes to designing simple e-mails--otherwise
results simply don't look as professional. Marketo support takes a
while to respond, forcing most users to rely on the fortunately
blossoming social community around Marketo for advice. The social
media platform boils down to share buttons and Facebook content, with
nothing to populate twitter and little information for blogging. This
all adds up to make Marketo a bit less friendly that Hubspot.
Nevertheless, the power to see which marketing techniques generate
leads, the extremely sophisticated analytics, and the ability to
manage off-line marketing provide huge draws for Marketo. This is something your publishing company might use.
Infusionsoft
Infusionsoft
advertises itself as software built for "Joe and Janette"--for
small business owners. Features include:
Web
activity monitoring, tracking financial return on investments by
lead source
Drag-and-drop
landing page and web form generator
Automated
follow-up campaigns triggered by very visual, easy to plan marketing
maps
Automatic
page submission--their ad page calls this "search engine
optimization," but it's really only submission to search
engines and meta tag inclusion using user-supplied keywords
Pre-built
campaign templates include ideas like remembering customer's
birthdays and automating certain contact requests
Drag-and-drop
e-mail marketing that includes spam scoring
Contact
management and prioritization, to allow targeting of most-interested
customers first
Integration
with Wordpress, Customer Hub, Kajabi to create paid-access-only
website areas
--all for
$219 a month, plus the required training package fee around $1,999.
The
e-mail software doesn't work well with Mac, and of course, as with
many drag-and-drop programs, the customizability for web forms, e-mail, etc,
is limited. The software's
greatest benefit lies in its deep integration--with campaign ideas
and automation provided, small business owners can run a marketing
plan that works from start to finish rather than checking every stop.
Social media integration really isn't included, and some have said
the sales reports are difficult to navigate. Reviewers
suggest that if you have less than 20 employees, this software might work for you. This is something your big-time self-published author or small publisher might use.
Eloqua
At $2,000
a month minimum, this is Marketo's scarier big brother, the most
expensive and largest marketing platform here. Experienced
marketers--and marketers with deeper pockets--often go for this major
market shareholder right away. Features include:
Campaign
designer with precise controls--includes campaign automation from
start to finish
Intensely
targeted marketing with contact profiling and standardized data
management
Social
data management with apps and reports on social media
activity--includes integration with Youtube, LinkedIn, twitter, FB,
etc, and the ability for consumers to sign into your website using
social media so you can collect data on them
Revenue
performance software to track marketing efficiency
Event
management
Incredibly
detailed, sophisticated, multi-optioned web and e-mail builder
Personalized
tech support
Various
other features updated regularly
This
is the giant everything-beast, although it does not allow automated
tweeting or Facebook posting from within the Eloqua software. That's
not much of a loss for a social suite whose social media integration
is so intense, you can know almost everything about your consumers as
soon as they sign in to your web page. Users
recommend Eloqua because of its full tech support, detailed data
management systems, and the ability to follow customers from start to
finish.
Eloqua allows for large companies to integrate their strategies
across brands and websites. There isn't much focus on blogging or quality content
generation, though--this suite is more about e-mail campaigns,
website optimization, and social media data collection. Businesses
that use Eloqua usually assign many marketing
professionals to all its different aspects, and for that reason Eloqua
allows for multiple security groups. Not every user has access to
everything--that minimizes human error. This is something your giant publishing group might use.
Each
inbound marketing tool works for different professionals, with Eloqua
and Marketo targeting larger companies while InfusionSoft and Hubspot
target smaller businesses. In the end, your decision to utilize
an inbound marketing platform like these will depend not only on your
technical knowledge, business size, or the features of the software,
but upon whether or not you want to "do it yourself"--and
to what extent. Many authors, who'd rather spend their time writing, may find an integrated package provides peace of mind and boosts sales, but for now I think I'll stick to doing-it-myself! Do you use any marketing software? How's your inbound technique?